Policies Contract Forms and FAQs

Policies, Contracts, and FAQs



What are you hours of operation?
We are open by appointment Monday through Friday. 

Where are you located?
We’re located at 113 Church Street in the Leunig’s building, on the 3rd floor. Our street level door is located between Leunig’s Restaurant and Danforth Pewters.  Unfortunately, our building does not offer an elevator. We operate with an security door and we only allow entry to no more than two people at a time.

How long have you been in business?
We have been in business since January of 2004. Please check google reviews for reviews from our clients.

Do you accept credit cards?
We accept Visa/Mastercard and American Express with a 4% processing fee.  This is exactly what the banks charge us for processing this type of payment.

Do you repair jewelry?
We no longer offer repair services, but we do offer antique restoration.

Do you repair eyeglass frames?
We no longer offer eyeglass repair.

Do you re-size rings?
We do not offer sizing services.

Do you cut gemstones?
We are not lapidaries and we do not offer gemstone cutting services.

Do you offer gemstone grading reports?
We offer extensive grading reports that can help identify and qualify almost any gem-quality stone. However, we cannot issue GIA reports- only the GIA can offer this service.

Do you charge for appraisals?
Absolutely.  An appraisal is a legal document that requires a highly specialized equipment, experience, extensive education, and a storefront to perform.

Do you perform appraisals on-the-spot?
Most of our appraisals are able to be done on the spot, while you wait.

Do I get a report when the appraisal is finished?
Yes.  You’ll receive a 15+ page document in digital format.  In essence you will learn everything you do and do not need to know about the piece with full photographs and photomicrographs.

Will you travel to me for jewelry appraisal?
Yes, though setup, breakdown, and travel time is billable at our on-the-spot rates.

Do you buy old gold and jewelry?
Yes, we do.  However, we approach this a bit differently then most buyers.  We’ll sit down with you and your old jewelry, show you several markets with which to sell, and then let you decide the best path for you to take.  There is no pressure, and you will be fully informed to make knowledgeable decisions.  We never value and purchase the same item. We also offer 100% of scrap value toward new purchases.